Casetext is looking for a part-time reference attorney to join its growing customer support team! This position can be done remotely and offers flexible work hours (10 hours per week minimum, less than 40 hours per week).
As a reference attorney, you will help customers use Casetext to search for cases, statutes, and other authorities on their legal research topics. You will help customers set up keyword search queries, natural language searches, and searches using CARA, Casetext's A.I.-backed search engine. You will recommend cases, statutes, and other authorities to customers to help them find information on their research issue. You will also train customers on how to use Casetext to find the legal research materials they need.
Candidates must have law degrees from accredited U.S. law schools
Candidates must be actively licensed to practice law in at least one U.S. jurisdiction.
Candidates must be authorized to work in the United States
The ideal candidate:
Loves legal research and writing
Is tech-savvy and has experience conducting legal research using computer-assisted software platforms (experience with Casetext is a bonus!)
Has a litigation background
Is comfortable speaking to customers via live chat, email, and telephone
Is able to work quickly and independently to solve problems fast
Has customer service experience
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